Do Big Exhibit Budgets Ensure Big Results?
The answer is NO! Sure a modest 10’ x 10’ or 10’ x 20’ footprint has its limitations in terms of scale and scope. But with a little planning, you can create something relevant, exciting and unexpected. The key is to make every penny count and obtain the most value from your investment. It begins by selecting the right shows, establishing a budget for each show, and knowing your goals deliver the right message.
Take a Walk
Interested in exhibiting at a specific show? If you are planning well in advance, try to experience a trade show from the attendee’s perspective before you decide to invest in exhibit space. This “boots on the ground” approach is the best way to get a good feel for how the event is organized, who exhibits, who attends, and what educational and learning opportunities are provided during the event.
Yes, You Can Play with the Big Boys.
Don’t be intimidated by large exhibit displays. With a little creativity, ingenuity, and thoughtful design, your company can present a small but mighty exhibit worthy of standing up to “the big boys”. The key is to have clever product displays, striking colors and crystal-clear messaging.
Why Exhibit?
A recent study from the Center for Exhibit Industry Research revealed that B2B exhibitions are highly valued by marketers to address their most urgent high priority marketing and sale objectives:
Protect Your Image
Once you know the size of your space, purchase a quality exhibit display. People form an opinion based on your display and can tell if you invested time and money in it. Cheap exhibits have curled, faded graphics and wrinkled displays. What’s worse, they usually break after the first few trade shows. By investing in quality displays, you’re telling people that you are a professional, value your image and that they can expect the same type of quality in services you provide.
We Can Be of Service
Allow yourself to focus on the day-to-day of running your business and we can handle the rest. As your marketing partner, we offer a wealth of knowledge and successful solutions tailored to your business. From trade shows and events to branding and data driven solutions to your complex marketing needs. We’re here to serve. Come get to know us.
Don’t Forget the Follow Up
You’ve exhibited at a major trade show and have arrived back at your desk with a spreadsheet of prospects you met at the show. Now it’s time to follow-up. Problem is, you have mountains for paperwork, your expense report, and a presentation for a current client that has requested meeting you in 2 days. What do you do? If you’ve planned ahead of time, you already have a strategy in place and won’t have to worry about the timeliness of the leads. You’ve got it covered.
Trade show follow-up should begin within seven days of a show. The people you met with are eager to find solutions to their problems and your busy inbox is not their concern. They want answers and are fired up about meeting the people who can help them. This increased level of interest will provide you with a higher chance of receiving a positive reception when you do reach out.
Trade shows attract serious buyers.
Ninety percent of attendees use exhibitions as their number one source of purchasing information. They come to shows for a reason. In fact, 76% of them have a pre-set agenda. They know what they want and whom they want to see. From the exhibitor’s point of view, these leads cost half as much as a traditional field sales call.
Most attendees only need to hear from an exhibitor once to make a purchasing decision because they have already seen the products and services and know what is being offered before the follow-up call. Because trade shows offer one-stop shopping, they have checked out your competition. So you don’t want that competition following up before you do. In fact, fifty-seven percent of B2B attendees make a purchasing decision in the next twelve months after a trade show.
When you return from a show, organize your leads by creating three or four categories (immediate needs, long term potential, decision influencers, tire kickers). Next, determine an effective way of acknowledging each visitor that you met with in the booth. A simple thank you for visiting or mention that their name is being passed along to a field rep who will be in touch with them shortly can go a long way.
Assign the duty of following up to someone else. Temporary help or an intern work well in this area. Investing a few hundred dollars for temporary clerical help will more than pay for itself in the additional business generated. Once the first contact is made via letter or email, your standard staff can take it from there.
Marketing Disasters: A Recovery Plan
Your company has been hit by a disaster, either a natural or a man-made one -how you respond to it could make or break your business. According to the disaster recovery firm Agility Recovery a shocking 90% of businesses will fail within 1 year if they have not resumed operations within 5 days of a disaster! While the type of devastation recently seen in Texas is rare; man-made disasters are far more common.
The best-case scenario, would be that you planned for such an event. You and your company spent time to look at possible disasters, put a marketing plan in place and can quickly implement it. However, if this was always on your “To Do” list, but never really got it off the ground, now what?
Your first plan of attack should be to take a look at your near-term plans. Look at what you already have in the pipeline scheduled to be released in the next few days and few weeks. If you had a blog scheduled about the wonderful management of your CEO and it was just discovered that he was misappropriating company funds, you will need to cancel it. Elementary, right? However, with everything that is happening, sometimes it is easy to forget about items you scheduled months ago; as example Air BNB sent an email1 out just 2 days after the devastating floods in Texas promoting a Floating World vacation. Look at what advertising is already scheduled with national and local outlets and will you need to pull back an ad?
Make sure to stay flexible in your messaging. After making sure that there is nothing scheduled that may appear inappropriate, next look at your marketing plan as a whole. Will the messaging still be appropriate? How will the public perceive the message? If your warehouse was devastated by a fire, your marketing plan focusing on a product that was stored in the now burned out warehouse might need to be adjusted. Can your current marketing plan shift focus to a different product or service?
Communication is key. Your customers will want to know if their orders will be shipped, far more then they want to know about a success story your company had recently. Write a blog about the company recovery efforts, use social media to keep customers updated on current happenings – make sure to keep communicating. Let customers know how long full recovery may take and the efforts that are being made in returning to business as usual.
Communication internally is important as well. Your employees need to be kept in the loop on what is happening, so that rumor does not become (false) fact. Make sure that there is one central point of contact that messaging is coming from. You do not want employee speculation to become front-page news! Let employees know who to contact if the media calls, how long recovery may take, and how they can help. Depending on the scope of the disaster, employees will be concerned about their jobs and future of the company; keep communication as transparent as possible – let them know that there may be issues that cannot be discussed with them, especially if litigation is involved.
Take time to look at the full scope of the disaster. Is this a long term or short-term problem? If your company has been hacked -the hack maybe a short-term issue, but what about the long-term effects? What information might have been stolen and how will you be able to deal with it. Start by making a list of all the possible ramifications, then narrow it down to the most likely issues. Using this list prepare your messaging and keep updating the message as new information becomes available.
The keys to disaster recovery are flexibility and communication. Keep your current marketing plan in place if possible, but be flexible to add, delete or update your message as needed. Make sure that the message that was on target yesterday is still on track in light of this disaster, if not update or change it wherever possible. Make sure to keep your stakeholders – customers and employees updated on events. Keep your communications as transparent as possible, do not over or under promise. Trust can be a key to your recovery, pretending as if nothing has happened, will not instill trust in you or your company, make sure to keep communications lines open and let the storm pass.
For more information on recovering from a marketing disaster, check out these posts:
- Communicating in a Crisis: Creating a Disaster Response Marketing Plan (BizFilings.com)
- How to Create a Disaster Plan for Your Business (Entrepreneur)
- Disaster Recovery Plan vs. Business Continuity Plan (Cron.com)
- Email Marketing Daily, August 29, 2017. “Airbnb Sends ‘Floating World’ Email Amidst Harvey Destruction”.